Returns and Refunds
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help.
🕒 Return Window
You have 14 days from the date of delivery to request a return.
📦 Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be in the original packaging, with any tags or protective seals still attached.
- Items that show signs of wear or damage may not be eligible for a refund.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service to ensure safe delivery.
💸 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3 business days.
❌ Non-Returnable Items
- Final sale items or items purchased using a discount code of 30% or more
- Worn or damaged items
🔄 Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order.
📬 Start a Return
To initiate a return, please email us at customerservice@watchstoreonline.co.uk with your order number and reason for return. We'll respond within 1–2 business days with next steps.